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Contextualising Customer care for your subject or vocational area

Providing good customer care is a vital aspect of any job and employers prize it as an important skill across all areas of work. The activities in this section explore issues of non-verbal communication such as body language and tone of voice, and highlight the concept of the internal customer. They aim to provide you with ideas to bring up the issues of Customer care with your learners and help you to recognise where aspects of Customer care sit in your subject or vocational area.

Contextualising Customer care within Construction and the built environment

Contextualising Customer care within Construction and the built environment

These activities will support you as you contextualise the theme of Customer care within Construction and the built environment.

Contextualising Customer care within Creative and media

Contextualising Customer care within Creative and media

These activities will support you as you contextualise the theme of Customer care within Creative and media.

Contextualising Customer care within Engineering

Contextualising Customer care within Engineering

These activities will support you as you contextualise the theme of Customer care within Engineering.

Contextualising Customer care within Information technology

Contextualising Customer care within Information technology

These activities will support you as you contextualise the theme of Customer care within Information technology.

Contextualising Customer care within Society, health and development

Contextualising Customer care within Society, health and development

These activities will support you as you contextualise the theme of Customer care within Society, health and development.

Contextualising Customer care within your subject or vocational area

Contextualising Customer care within your subject or vocational area

These activities will support you as you contextualise the theme of Customer care within other subject or vocational areas.