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Exploring Customer care

These resources contain storyboards, videos and activities to support your work with learners and colleagues to explore the Customer care theme and link the theme to your subject or vocational teaching.

Customer care storyboards

Customer care storyboards

A set of generic Customer care storyboards for use as a springboard to introduce the theme. An asset library is provided which allows teachers and learners to contextualise these within their subject or vocational area.

Customer care video interviews

Customer care video interviews

In these video clips, industry professionals discuss the importance of Customer care in the workplace.

Customer care activities

Customer care activities

The skills, attitudes and behaviours integral to effective Customer care are explored further through a range of generic activities.