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Getting familiar with Customer care

This range of CPD resources will support you, as a teacher, to teach Customer care within your subject or vocational area. The resources will help you develop your understanding of the theme and provide suggestions on how you can incorporate it into your teaching.

Customer care booklet

Customer care booklet

An introduction to the key features of Customer care in relation to employability, including suggested approaches for teachers on how to familiarise themselves with Customer care and plan for embedding it within their subject or vocational area.

Using the Customer care resources

Using the Customer care resources

These resources aim to help teachers plan and prepare to teach Customer care and use the learner activities.

Customer care learning points

Customer care learning points

Customer care is explored through eight learning points which link to a range of resources designed to help learners develop skills, attitudes and behaviours essential in the workplace.