About these resources
Welcome to these exciting new resources introducing the cross-curricular theme of Customer care. The resources aim to engage and motivate learners by drawing on their own experiences as they explore and develop a range of skills, attitudes and positive behaviours essential in the workplace.
Getting familiar with Customer care
This range of CPD resources will support you, as a teacher, to teach Customer care within your subject or vocational area. The resources will help you develop your understanding of this theme and provide suggestions on how you can incorporate it into your teaching.
Exploring Customer care
These resources contain storyboards, videos and activities to support your work with learners and colleagues to explore the Customer care theme and link the theme to your subject or vocational teaching.
Contextualising Customer care
These resources build on the resources in the Exploring Customer Care area by providing subject-specific learner activities and scenarios to illustrate how to embed Customer care within your subject or vocational area.
To access the external links on this CD-ROM, you will need to be connected to the internet.
Explore all the resources produced as part of the Teaching and Learning Programme.
Ideas and tools about how you can plan your professional development.
These resources headline 10 effective teaching and learning approaches. Find out how and why they work.
Look at other resources to help you improve teaching and learning.